At Prestige by Nature, we aim for a smooth and transparent experience from order to delivery. Please review the details below. For questions, contact us at support@prestigebynature.com.

Shipping Information

We ship from our facilities in North America (United States and Canada) for freshness and reliability. Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You’ll receive a tracking number via email once shipped.

 

• • Available Countries: United States, Canada, and most international destinations worldwide (Europe, Australia, Asia, Latin America, and more). Some remote or restricted areas may not be eligible — check during checkout. We do not ship to P.O. boxes or APO/FPO addresses.

• • Shipping Methods and Rates (all prices in USD):

    Destination	Standard	Expedited
    United States	$9.99	$29.99
    Canada	$19.99	$44.99
    UK & France	$25.99	$54.99
    Rest of the World	$25.99	$66.99
    Oceania	$25.99	$86.99

    Shipping costs are set by Blanka, our fulfillment partner, and are not included in product prices. Customs duties, import taxes, or fees for international orders are the customer’s responsibility.

    Order Tracking & Lost Packages: Track via the email confirmation. We are not responsible for carrier delays (weather, customs, etc.). If lost, we’ll work with the carrier and may offer a replacement or refund at our discretion.

Returns and Exchanges

We want you to be completely satisfied. Returns are accepted within 30 days of delivery for unopened, unused items in original packaging (seals/tags intact).

 

• • Eligible for Return/Exchange:
    

     

    • • Items damaged during shipping/mailing (e.g., broken packaging or defective product upon arrival) — subject to approval.
    • • Incorrect items sent by mistake.

• • Not Eligible:
    

     

    • • Any opened or used products (hygiene and safety reasons — including skincare, grooming, hair care, body care, soaps, serums, washes, oils, creams, etc.).
    • • Change of mind or preference.
    • • Sale, discounted, or final-sale items.
    • • Custom or personalized orders.

• • Exchange Process for Damaged Items:
    

     

    • • Contact us within 7 days of delivery at support@prestigebynature.com with photos of the damage, order number, and description.
    • • We’ll review and respond within 1–3 business days.
    • • If approved, we’ll send a replacement (same item) at no extra cost (or refund if out of stock). Return shipping is on us for approved damage claims (US/Canada only; international customers pay return shipping).

• • Return Process for Other Eligible Items:
    

     

    • • Customers are responsible for return shipping costs.
    • • Pack securely in original packaging and ship back within 7 days of approval.
    • • Refunds issued to original payment method within 5–10 business days after we receive the return.
    • • Original shipping fees are non-refundable.

• • How to Initiate:
    

     

    1. 1. Email support@prestigebynature.com with order details and photos (for damage).
    1. 1. We’ll provide instructions and approve or deny.
    1. 1. Ship back with tracking (customer pays unless damage-related and approved).

Additional Notes

Contact: Email support@prestigebynature.com or use our Contact Us form.

Policy Updates: We may revise this policy — changes posted here. Continued use means acceptance.

Quality Guarantee: All products meet high standards. If something arrives damaged or incorrect, reach out — we’re committed to making it right.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.